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Dragon Security Systems
Church Road,
Wroxham, Norwich, Norfolk, NR12 8UG.
tel: (+44) 01603 783958
fax:(+44) 01603 784470
Contact Us
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Dragon Security Systems
- a NACOSS qualified Installer
 Because
NACOSS is a regulatory body and not a trade association it has no members and
firms cannot "join" NACOSS by simply paying a fee and agreeing to abide
by certain rules. NACOSS is independent, and works to ensure that security systems
are of the highest quality and reliability. NACOSS insists that systems installed
by Recognised Firms comply with all relevant British Standards, such as BS 4737
for intruder alarms, and with the industry's own Codes of Practice.
To achieve NACOSS Recognition a firm must prove its technical ability to install
and maintain equipment to relevant British Standards and NACOSS Codes of Practice.
The financial status of the firm is assessed, its senior personnel vetted, and
the standard of communication with its customers is regulated. The suitability
of the company's premises, vehicles, insurance, training, procedures and protocols
on customer service are all assessed. Every NACOSS Recognised Firm must have,
or gain within two years, a system of quality management to the British and international
standard BS EN ISO 9002. The award of a NACOSS certificate of Quality Assurance
demonstrates all of the relevant criteria have been satisfied.
NACOSS is accredited by the United Kingdom Accreditation Service (UKAS) to
award ISO 9000 quality management certification to Firms in the electronic security
industry. These activities are covered under the accreditation number 019. This
means NACOSS and its Quality Assured firms are permitted to display the 'crown
and tick' logo showing that the standard to which they operate is one recognised
by the government.
NACOSS also ensures that high standards are maintained by visiting each NACOSS
firm on a regular basis. If a company falls below standard NACOSS applies strict
disciplinary procedures which could ultimately mean removal from the Official
List of NACOSS Recognised Firms.
Should a customer feel that his installation is not up to standard, initially
he will be advised to approach the installation company to resolve the matter.
If, however, this proves unsatisfactory, the customer may refer the problem to
NACOSS for investigation. If the complaint is upheld, the installation company
will be required to rectify the matter, usually within 21 days, and often at no
cost to the customer.
Insurance companies have been very impressed with the way NACOSS has raised
standards. if you own or run commercial premises, you should be aware that insurers
now regularly insist on security systems which have been installed by NACOSS Recognised
Firms before they will provide cover.
The police also acknowledge that NACOSS Recognised Firms comply with the requirements
set down in the Association of Chief Police Officers (ACPO) unified policy on
intruder alarms. An intruder alarm installed by a NACOSS Recognised Firm may therefore
be connected to an Alarm Receiving Centre to summon the police should the need
arise.
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